FAQ on Consumer Protection

COPRA means Consumer Protection Act (COPRA) which was enacted in 1986 by the Parliament with only objective to provide socio-economic justice to the people in a simple, speedy, time-bound, inexpensive and in quasi-judicial manner.
The law also provides for disposal of any consumer complaint in a specific time bound schedule. To ensure natural justice and speedy redressal to consumer disputes, setting up quasi-judicial bodies at district, state & national level is provisioned.
Unlike other statutes, the Consumer Protection law is compensatory in nature and, ensures compensation to an aggrieved consumer for any loss or injury suffered by him/her.