About Us

Though Arunachal Pradesh is situated at the extreme end of the North East, it has left no stone unturned to implement the Consumer Protection Act and Rules in the State for awareness of the people and to protect their rights as consumers. During the past years following achievements on Consumer Protection were made :

  1. The Consumer Protection Act was brought into force in Arunachal Pradesh in the year 1987 after formulation of State Consumer Protection Rule.
  2. Quasi Judicial Bodies the State Commission and 13 District Forums were created and made functional since then on part time basis.
  3. The State Consumer Council for suggesting wage & means for better implementation of the law has also been formed. The meetings of the State Consumer Protection Council were organised regularly.
  4. The Acts & Rules on Consumer Protection were up-dated and amended from time to time in line with the Central Govt. directives.
  5. The State Level Consumer Welfare Fund has already been created for assisting the Voluntary Consumer Organisations (VCO), alongwith the Rules for guiding the functioning of the Consumer Welfare Fund.
  6. District Consumer Protection Council in 12 districts have so far been constituted.
  7. The construction of the office-cum-Court of the President, State Commission has been completed and the State Commission office/Court started functioning in the said building.
  8. Inspite of being situated on the remote corner of the country the consumer fora in the state so far could register 236 nos of cases in the Distt level and 31 nos of complaints in the State Commission. Approximately 86% & 72% of the consumer cases were disposed of in the District Fora and State Commission respectively. Considering the activities in the field of consumer protection, the State Govt. could recommend names of four NGOs to Govt. of India for rendering financial assistance for setting up of District Information Centre in five Districts of the State.
  9. Wide publicity was made for awareness of the people in the field of consumer education through print and electronic media. The World Consumer Rights Day was celebrated every year on 15th March. Banners and posters were displayed in capital complex as well as in districts to make consumers aware of their various rights. However, due to fund constraint no elaborate programme could be chalked-out as there is no separate fund allocation for consumer protection activities.

Future Programme

  1. Proposal for creation of two new District Fora in the newly created Districts are framed and submitted with the State Govt. for consideration. Govt. of India will be appraised for rendering financial assistance for strengthening the infrastructural facilities of the proposed District Fora.
  2. All possible steps are be initiated for better implementation of the Consumer Protection Act (including amended Act, 2002).
  3. Proposal initiated for creation of separate Directorate of Consumer Grievances in the State. Annexure –A may be referred to.
  4. At present all the quasi-judiciary bodies i.e. District Fora & State Commission are functioning on part-time basis. Proposal will be initiated for conversion of the said bodies from part-time to full-time basis.
  5. More programmes through publicity/proganda will be organised (subject to availability of fund) to create awareness among the people in grass-root level to protect their rights as common consumers.